Last updated: October 30, 2026.
Bluebird & Bracken is designed primarily for customers in the United States. Whether an address can be served is determined by the shipping destinations, methods and rates available for the products in your cart at checkout. We cannot accept delivery to an address for which the checkout does not offer a shipping method.
Order processing
Some products require processing or preparation before shipment. Order processing time and shipping transit time are separate. Processing times vary by item. The date of purchase is not necessarily the shipping date.
Shipping rates and delivery estimates
Available shipping services, charges and any estimated delivery dates will be shown during checkout or in the information provided for the relevant product and order. Rates may vary by product, destination and number of parcels. Delivery dates are estimates unless we expressly guarantee a particular date.
We do not advertise a fixed delivery time or free shipping for all purchases. Carrier services may be affected by weather, holidays, address issues, customs or other circumstances beyond our direct control.
Multiple packages
Items in the same order may be produced in different facilities or dispatched at different times. You may therefore receive multiple packages and separate tracking notifications.
Tracking and notifications
Where tracking information is available, we will normally share it using the contact information associated with your order. Tracking updates are maintained by the carrier and may not appear immediately after shipment.
Delivery addresses
Please provide a complete, accurate delivery address. If you notice an error, email bluebirdandbracken@gmail.com as soon as possible. We will try to help, but we cannot guarantee a change after production or shipping has begun. If an address error leads to a failed delivery, we will review available options and any costs with you, consistent with applicable law.
Lost, delayed or damaged deliveries
Contact bluebirdandbracken@gmail.com with your order number, delivery address details, tracking information and, if relevant, photographs of the package and product. We will investigate with the shipping or manufacturing partner and explain the next steps. Your rights under applicable consumer-protection laws are unaffected.
Taxes and other charges
Any taxes or charges collected by our store will be presented as required during checkout. For destinations where additional import duties, taxes or carrier fees may apply, relevant information should be reviewed before ordering; we do not guarantee that every destination is available.
See our Returns & Refunds policy for damaged, defective or incorrect items.