Last updated: October 30, 2026.
At Bluebird & Bracken, we want every order to arrive as described and in good condition. Please review your selected size, color, product details and shipping address carefully before checkout.
Change-of-mind returns
We generally do not offer voluntary returns or exchanges for a change of mind, an incorrectly selected size or color, or personal preference where the product has been supplied as ordered. This does not affect any cancellation, return, refund or other rights guaranteed by applicable law.
Damaged, defective, misprinted or incorrect items
If an item arrives damaged, materially defective, misprinted or different from what you ordered, please contact us at bluebirdandbracken@gmail.com, preferably within 30 calendar days of delivery, so we can investigate and submit a claim with our production partner when applicable. This reporting request does not shorten any longer period or remedy guaranteed by law.
Include your order number, a short description of the problem and clear photographs of the affected product (including the design, size label and packaging when relevant). Additional photos may be requested to assess the issue.
For confirmed qualifying problems, we will offer an appropriate remedy, which may include a replacement or refund at no additional cost, as required by applicable law. Please do not ship an item back before contacting us: a physical return is often unnecessary, and we will provide instructions if one is required.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. Because production may begin quickly, changes and cancellations cannot always be made once fulfillment has started. If cancellation is possible, we will confirm it with you. Any statutory cancellation rights remain unaffected.
Missing packages and delivery concerns
If tracking shows an unexpected delay, delivery problem or missing parcel, email bluebirdandbracken@gmail.com with your order number and tracking details. We will review the available delivery information and provide a suitable resolution in accordance with applicable law. Please also check the shipping address in your order confirmation.
Refunds
When a refund is approved, we generally return the amount due to the original payment method used for the order. Processing and the time needed for the funds to appear depend on the payment provider and your bank. We will communicate the resolution and any applicable instructions.
Customer support
For return, refund, defect or cancellation questions, email bluebirdandbracken@gmail.com. Our Shipping & Delivery and Size & Care Guide pages contain additional information.
Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be waived.